sgwatchDOG just found out that the TCC requires licensees (e.g. M1, Singnet, Starhub) to reveal how many complaints they receive. See below for the full text of the relevant section.
3.2.7 Service Quality Information Disclosure Requirements
(a) Licensees must make publicly available, in a format
that can be understood easily by End Users, a report
indicating the number and type of complaints that the
Licensee has received from its End Users and a
statement as to the extent to which the Licensee has
met all applicable quality of service standards issued by
IDA.
(b) The Licensee must update this information at least
once each year. The Licensee may satisfy the obligation
to make this information publicly available by posting
the information on its website.
SingTel's entry
M1's entry
Starhub's entry
3.2.7 Service Quality Information Disclosure Requirements
(a) Licensees must make publicly available, in a format
that can be understood easily by End Users, a report
indicating the number and type of complaints that the
Licensee has received from its End Users and a
statement as to the extent to which the Licensee has
met all applicable quality of service standards issued by
IDA.
(b) The Licensee must update this information at least
once each year. The Licensee may satisfy the obligation
to make this information publicly available by posting
the information on its website.
SingTel's entry
M1's entry
Starhub's entry
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