adapted from the article from Australian Consumers' Association, with local context added in.
Step 1: Know your rights! If you know what you're entitled to, you can ask for it with confidence.
http://statutes.agc.gov.sg/
the statutes website shows all the acts in singapore. some relevant acts applicable would be
1. CONSUMER PROTECTION (FAIR TRADING) ACT
2. SALE OF GOODS ACT
3. UNFAIR CONTRACT TERMS ACT
4. MISREPRESENTATION ACT
note: some acts are listed under english acts, so if u don't find it under the alphabet listing, take a look there
Step 2: Go to the source. Approach the retailer or organisation that provided the service and explain the problem as soon as possible.
call the company involved, and speak to the person who handled your transaction. some consumers find it better to sms, as there is proof of the conversation.
Step 3: Write a letter to the manager or the organisation's customer service department.
if it is still unresolved at this stage, a simple email, fax, or letter sent to the company would be good. give a reasonable dateline for the company to respond.
Step 4: Lodge a complaint. Approach the government or industry body that deals with complaints in that area, such as the fair trading/consumer affairs department, health complaints body or industry ombudsman.
at this stage, u may need some assistance from other organisations
1. CASE
2. NATAS
3. AEAS
4. FIDREC
5. RADAC
6. STB
Step 5: Lodge a claim with the small claims tribunal.
http://www.smallclaims.gov.sg/index.html
the small claims tribunal is a simple court procedure to resolve an issue that is still unresolved at this stage.
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