Another sad story of a consumer being cheated. sgwatchDOG sometimes wonder if these incidents can ever be prevented. Do consumers need to "get bitten" before they wise up?
Anyway, in this case, sgwatchDOG believes the consumer can still pursue this dispute via the Small Claims Tribunals, citing the Consumer Protection (Fair Trading) Act. In particular, the consumer can mention that she is a victim of an unfair practice, specifically the following (No. 1 of 20 specific unfair practices)
1. Representing that goods or services have sponsorship, approval, performance characteristics, accessories, ingredients, components, qualities, uses or benefits that they do not have.
8. Charging a price for goods or services that is substantially higher than an estimate provided to the consumer, except where the consumer has expressly agreed to the higher price in advance.
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